According to Glassdoor and Indeed, pay averages about $16/hour for these positions. You can check out to search for jobs and learn more. Hiring managers are always looking for critical thinking skills, communication abilities, empathy, and a genuine interest in the customer. Jobspresso is another recruiting platform providing you with customer service representative job opportunities. Transcom is a global company that offers customer care, sales, technical support, and credit management services. Transcom has nearly 30,000 employees and serves more than 350 international brands in a variety of verticals, such as financial services, media, telecommunications, travel, and retail.

Her areas of expertise include making money, investing, and money management. Once set up, browse the job matching your qualifications and apply online. In order to get your preferred job through the SimplyHired job directory, simply submit your application online. Then wait for the recruiter to contact and guide you through the recruiting process.


Because customer success is a relatively new field, make sure the description of the role itself is crystal-clear — because CSMs from one company to another are not responsible for the same things. Detail the responsibilities, metrics of success, and teams candidates will collaborate with. ProfitWell does this in the “Description” section’s bullet points.

  • And there are lots of different roles within those industries, like call center agent, live chat agent, benefits specialist, and more.
  • Her areas of expertise include making money, investing, and money management.
  • Just browse the open job directory and apply to the one that matches your location, skills and preferences.
  • These tasks are typically performed via email, phone, or video chat, so it’s possible to succeed in the position remotely.
  • It’s important to see things from their perspective, rather than assuming they are meaninglessly complaining.
  • If you want to work from the comfort of your own couch, a remote customer service job might be the answer that you’ve been searching for.

Below is a rundown of the credentials you need to gain a remote customer service position. And besides a quiet space, a fast internet connection and a decent computer, there are few requirements for these jobs. And while some expect customer service experience, other customer-facing positions — such as a previous job in retail sales or telemarketing — are usually good enough.

Everything you need to know about remote customer service jobs

This will keep you focused and feeling professional, even if you’re in sweats. This content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals. Next, list the table stakes of the role, as well as the must-haves a candidate should have in order to consider themselves a potential candidate. Matt Warzel a President of a resume writing firm (MJW Careers, LLC) with 15+ years of recruitment, outplacement, career coaching and resume writing experience. Matt is also a Certified Professional Resume Writer (CPRW) and Certified Internet Recruiter (CIR) with a Bachelor of Science in Business Administration (Marketing Focus) from John Carroll University.

They have a massive database of jobs, so you’ll want to make sure you use the word “remote” when you’re searching. I did a quick search for “customer service remote,” and ZipRecruiter produced a list of hundreds of different openings. Another insurance giant, United Health Group, has a long list of remote customer service openings. United Health Group has subsidiaries around the world, so some of the positions available would be great if you are bilingual and/or living abroad. Progressive is clear about compensation — $16.85-$19.65/hour depending on experience. They also provide benefits including a 401(k) match; medical, dental, and vision insurance, plus preventative care; mental health programs; paid time off; parental leave; tuition assistance; and more.

Remote Travel Agent

Does this by listing benefits, workplace culture, and more in the job description above. Make sure you clarify those skills and experiences that are nice to have vs. need to have. If the amount of experience or training required is negotiable for the right candidate or culture fit, make sure that’s clear so you don’t deter potentially good fits away with a long list of requirements.

You would need to understand the inner-workings of the team and be able to step up if the manager leaves the room. Customer support specialists also respond to customer outreach about product or service issues. They might also serve as an intermediary between customer support reps and the customer support manager and may be equipped to fill in as manager when necessary.

Customer Service Managers — What Do They Do?

The site also does not provide education stipends to complete required training. Pay rates range from 25 cents to 45 cents per minute, which theoretically pushes top pay to $27 hourly. However, because of the potential for significant unpaid time, you should view the hourly pay equivalents as only an estimate. Similarly to customer service reps, customer service what is remote customer service specialists also reach out to customers with product or service offers. They might also serve as an intermediary between customer service reps and the customer service supervisors or manager and may be equipped to fill in for those roles when necessary. I browsed the current remote customer service jobs on SimplyHired and found jobs paying $14-$24 hour.

  • Remote customer service reps also work directly with customers, but they work from home or a workspace.
  • They create the organization’s customer success strategy and lead the team to execute the plan.
  • However, they charge a weekly, month, or annual fee — so keep that in mind as you weigh up the pros and cons of using FlexJobs.
  • While you’ll probably still have a team and a manager, it’s a little different when there’s physical distance separating you.

While you’ll probably still have a team and a manager, it’s a little different when there’s physical distance separating you. It can get hard to stay motivated when you’re working independently. However, if you enjoy the challenge and can easily find ways to stay on track without constant monitoring, this is the job for you.

Depending on the industry and company, a second language may be an invaluable asset if the employer has a global customer base. Sign in to create your job alert for Remote Customer Service jobs in United States. You want to create an environment that is as similar to an office as possible to ensure you remain productive and in a professional zone.

what is remote customer service jobs

This role requires strong empathy, active listening, and an openness to change. In customer experience, there are always ways to adapt programs and implement new ones, and it’s vital that you are always thinking about customer needs and desires. They must always try to maximize revenue and minimize costs with their programs.